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No Record (No Rec) Passenger Name Records (PNR) occur when a customer creates or modifies a PNR through Worldspan® and the airline does not receive the booking.
Some possible causes of No Recs include:
1. Dividing/Reducing PNR
Dividing or reducing a PNR may cause messages to reject. Not all Global Distribution Systems (GDS) can handle divide/reduce messages and may have to be handled manually.
Messages may become garbled during transmission causing the message to be unreadable upon arrival at the OAL. The message rejects for manual handling.
Message delays occur when ARINC, Worldspan, or AccessPlus airlines are slow in processing messages.
Messages reject when the Worldspan record and the Other Airlines (OAL) record do not match. Because the records do not match, messages between Worldspan and the OAL are not handled automatically, and must be worked manually. Message rejects may cause a delay in the handling of messages.
The following items are the most common causes of message rejects:
1. A customer creates a PNR in Worldspan, then calls the OAL and makes
changes. The records no longer match. Any subsequent changes made in Worldspan
rejects, and the OAL must handle manually.
Waitlisting a flight may cause messages to reject. Not all GDSs can handle waitlist messages and may have to be handled manually.
If a customer creates a PNR in Worldspan, then makes subsequent changes to that PNR in another GDS, the PNRs will no longer match and messages will reject.
If an AccessPlus airline has no record of the Worldspan requested space
in the OAL system after four hours from the time of booking including
the last change, refer to the Contacts section
to send an e-mail to the Customer Support Center.
Worldspan offers assistance anytime (no time requirements) after the original booking was made as long as the asterisk (*) or dollar symbol ($) appears at the end of the segment.
If a non-AccessPlus airline has no record of Worldspan requesting space
in the OAL system after 12 hours from the time of booking, including the
last change, refer to the Contacts section to
send an e-mail to Worldspan. Worldspan does all possible to assist with
When a customer requests space through Worldspan, the airline has an opportunity to send a message back to the PNR to show they are unable to accept the sale.
This message is sent back in one of two action/advice codes explained below.
1. US - Unable to accept sale; the space is not confirmed, but
Participating Carrier will not send unable to sell or unable to confirm (US/UC) messages on any booking more than twelve (12) hours following receipt by Participating Carrier.
Phone contacts for each airline can be found at INFO AIRPHONE X
(replace X with the first letter of the airline code).
© 2002 Worldspan L.P. All Rights
Last Updated: January 19, 2005 AHL