No Rec


Introduction

Causes
- Dividing/Reducing   PNR
- Lost Messages
- Message Delays
- Message Rejects
- Waitlisting a   Flight
- Working on PNR   in Two Global   Distribution   Systems

Contacts

Non-AccessPlus US/UC

US/UC Guidelines

Worldspan AccessPlussm
US/UC

 

 

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Introduction

No Record (No Rec) Passenger Name Records (PNR) occur when a customer creates or modifies a PNR through Worldspan and the airline does not receive the booking.

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Causes

Some possible causes of No Recs include:

1. Dividing/Reducing PNR
2. Lost Messages
3. Message Delays (e.g., ARINC, Worldspan, and Worldspan AccessPlussm)
4. Message Rejects
5. Waitlisting a Flight
6. Working on PNR in Two Global Distribution Systems

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Dividing/Reducing PNR

Dividing or reducing a PNR may cause messages to reject. Not all Global Distribution Systems (GDS) can handle divide/reduce messages and may have to be handled manually.

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Lost Messages

Messages may become garbled during transmission causing the message to be unreadable upon arrival at the OAL. The message rejects for manual handling.

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Message Delays

Message delays occur when ARINC, Worldspan, or AccessPlus airlines are slow in processing messages.

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Message Rejects

Messages reject when the Worldspan record and the Other Airlines (OAL) record do not match. Because the records do not match, messages between Worldspan and the OAL are not handled automatically, and must be worked manually. Message rejects may cause a delay in the handling of messages.

The following items are the most common causes of message rejects:

1. A customer creates a PNR in Worldspan, then calls the OAL and makes changes. The records no longer match. Any subsequent changes made in Worldspan rejects, and the OAL must handle manually.

2. A customer has not done an EWR (work schedule change/End Transaction and redisplay PNR) to update the record after receiving schedule changes (TK, TL) or the confirmation of waitlisted flights (KL). The system does not update any new reply codes involving those segments until an EWR is performed on the PNR, causing the message to reject. The EWR changes reply codes to holding codes, allowing the messages to be automatically processed.

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Waitlisting a Flight

Waitlisting a flight may cause messages to reject. Not all GDSs can handle waitlist messages and may have to be handled manually.

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Working on PNR in Two Global Distribution Systems

If a customer creates a PNR in Worldspan, then makes subsequent changes to that PNR in another GDS, the PNRs will no longer match and messages will reject.

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Worldspan AccessPlussm US/UC

If an AccessPlus airline has no record of the Worldspan requested space in the OAL system after four hours from the time of booking including the last change, refer to the Contacts section to send an e-mail to the Customer Support Center.

Flights sold via Worldspan Direct Access, Worldspan Direct Sell, and Worldspan Airline Source are confirmed at PNR creation, and should not receive either a US or a UC. They are guaranteed at time of booking, when an asterisk (*) or dollar symbol ($) appears at the end of the segment and no dupes exist.

Worldspan offers assistance anytime (no time requirements) after the original booking was made as long as the asterisk (*) or dollar symbol ($) appears at the end of the segment.

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Non-AccessPlus US/UC

If a non-AccessPlus airline has no record of Worldspan requesting space in the OAL system after 12 hours from the time of booking, including the last change, refer to the Contacts section to send an e-mail to Worldspan. Worldspan does all possible to assist with non-AccessPlus bookings.

If more than 12 hours have elapsed (24 hours for American airlines and 48 hours for International airlines) between the time the airline received the booking and the time the 'US' or 'UC' message was shipped, the airline should honor the booking. However, if it is within the 12 hours, the airline is allowed to return the message.

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US/UC Guidelines

When a customer requests space through Worldspan, the airline has an opportunity to send a message back to the PNR to show they are unable to accept the sale.

This message is sent back in one of two action/advice codes explained below.

1. US - Unable to accept sale; the space is not confirmed, but is waitlisted.
2. UC - The space is not confirmed and the waitlist is closed (no space is held).

If a customer sells space that is available point to point, but the same space is not available as a connection, the airline may UC the flights. The airline does not assist in reconfirming the desired space.

If the customer has held dupe space for any length of time, this breaks any agreement with the airline and they are under no obligation to honor the space.

The Participating Carrier Agreement, Article II, Paragraph 2.6 states:

Participating Carrier will not send unable to sell or unable to confirm (US/UC) messages on any booking more than twelve (12) hours following receipt by Participating Carrier.

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Contacts

Phone contacts for each airline can be found at INFO AIRPHONE X (replace X with the first letter of the airline code).

To send an e-mail, use the Customer Support Center link, located on the Worldspan Go! Home Page, http://home.wspan.com, under Services & Support. Click the E-mail support from the Customer Support Center link, then select the PNR topic.

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2002 Worldspan L.P.  All Rights Reserved.

Last Updated: January 19, 2005  AHL